How to delete your data

1. You use an app or a website that measures with Traqio

The app's publisher decides what is measured and is the data controller; Traqio processes the data on their behalf. Use the first route that applies to you:

• In the app: if it offers a "delete my data" control, use it. It calls Traqio directly and the erasure runs immediately.
• Ask the app's publisher: they can erase you from their Traqio console in one step, by device or by their own user id.
• Write to us at hello@traqio.app with the name of the app or the site you used and, if you can find it, the identifier it shows you (a user id or a device id). We forward the request to the publisher and carry it out on their instruction. Without the app's name we cannot find the records: we hold no identifier that spans publishers.

2. What an erasure deletes

Everything Traqio holds that names your device identifier or your user identifier in that app: installs, post-install events, ad clicks matched to you, the revenue attached to them, the copies of events forwarded to ad networks, and the delivery payloads received from RevenueCat that contain your user id.

Kept: the erased identifier itself, as a tombstone, so that the app cannot re-create your data the next time it starts — and as the receipt the publisher keeps to prove the erasure. Aggregated counts that identify no one (installs per campaign, per day) are not personal data and stay in the publisher's reports.

Traqio cannot delete what an ad network already received. Conversions forwarded to Meta or TikTok before the erasure are held by them under their own policies; ask them directly.

3. You connected a Facebook or TikTok ad account to Traqio

When you connect an ad account, Traqio stores an encrypted access token, the network's identifier for the person who authorised it, and the campaign-level figures it reads: campaign names, spend, impressions and clicks per day. It reads no profile, friends, posts or audience data.

• In the Traqio console: your product → Integrations → the network → Disconnect (owners and admins). The access token and your network user identifier are deleted immediately, and Traqio stops reading the account.
• On Facebook: Settings & privacy → Settings → Business integrations → remove Traqio. Meta revokes the token; then disconnect in the console, or write to us, so that Traqio also deletes your identifier.
• The campaign figures already read belong to the business that connected the account, and stay in its reports after a disconnection. To have them deleted too, write to hello@traqio.app from an address of that business.

4. You have a Traqio account

Write to hello@traqio.app from the email address of the account and ask for it to be closed. We delete the workspace, its products and their data, its members' access and its connected integrations within 30 days. Billing records are kept for the period accounting law requires. To remove a single colleague instead, an owner or admin can do it from the console's Settings → Team page.

5. Sending a request by email

Send it to hello@traqio.app, with "Data deletion" as the subject. Say which of the cases above applies, and include what lets us find the data: the name of the app or the site and its identifier for you, the account email, or the name of the ad account you connected. We may ask you to confirm the request from the address the data is attached to, so that nobody can erase someone else's data.

6. How long it takes

An erasure run from an app or from the console takes effect immediately; so does a disconnection.

A request sent by email is acknowledged and answered within 30 days, and we confirm by email once it is done.

Database backups roll over in 7 days, and request logs held by our hosting provider in 30 days: erased data disappears from them on that schedule, and is never restored into the service in the meantime.

7. Contact

Khufu FZCO, IFZA Business Park, A2, Dubai Silicon Oasis, Dubai 341041, United Arab Emirates. hello@traqio.app. What we collect and why is set out in the Privacy Policy.

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